Booking Terms & Conditions

These conditions of booking and information in this brochure, set out the terms on which you contract with Dordogne Experience. They shall be governed by and construed in accordance with English law, being subject to the jurisdiction of the Courts of England and Wales . No variation shall be of any effect unless in writing and by the authority of Dordogne Experience .

•  Deposit:

When booking a holiday, you must sign a booking form accepting on behalf of all your party the terms of these conditions of booking and pay the appropriate deposit shown on the booking form per person for all holidays.

The deposit paid in respect of each holiday is accepted as a first instalment of the charge. The receipt or banking of a deposit or the making of a provisional reservation does not imply final acceptance of the booking; neither is a verbal quotation confirmation of final cost. If a booking cannot be accepted, notification and refund of any deposit will be sent as soon as possible.

If accepted a confirmation invoice will be forwarded to you normally within 2 weeks of receipt of your signed booking form. The contract is made between us when we send this confirmation.

•  The Balance:

The balance of the price must be paid 6 weeks before the holiday departure date. If you book within the balance due period you must pay the full holiday price at the time of booking. If the balance is not paid in time we reserve the right to cancel your holiday, retain your deposit and apply cancellation charges as set out in paragraph 4.

•  Holiday Changes:

If after your booking has been confirmed you wish to transfer to a different holiday or departure date, we will make every effort to satisfy your requirements provided that written notification is received at our offices from the person who signed the booking form , not later than the date on which balance of the original holiday price is due for payment. Alterations made within the balance due period will be regarded as a cancellation by you of the original holiday and a new booking for a different holiday, and the cancellation charges set out in paragraph 4 will apply.

If after your booking has been confirmed you are unavoidably prevented from proceeding and wish to transfer your confirmed booking to another person, you can do so, provided that this is not later than 30 days before departure. You, as transferor of the holiday, and the transferee shall be jointly and severally liable to us for the payment of the balance due, together with all additional charges of whatever sort imposed by the suppliers providing component parts of your holiday.

•  Cancellation:

Should you, or any member of your party, be forced to cancel your holiday booking you must do so in writing and this letter must be signed by the person who signed the booking form. A cancellation will take effect from the date that written notice is received at our office. All such cancellations will be subject to a charge of a percentage of the total holiday price, and the following scale indicates the maximum which will be charged in any circumstance:

Note: If the reason for cancellation is covered under the terms of your holiday insurance policy you may be able to reclaim these charges.

5. Holiday descriptions

The information given in this brochure about departure dates, times, itineraries, and accommodation have been carefully checked and we believe it is correct at the time of publication. We reserve the right to make changes and where they occur, they will be advised to you before the booking contract is concluded.

•  If we have to alter your holiday:

If we have to alter your holiday before departure, any alteration will either be major or minor. Where an alteration is minor, we will, if practicable, advise you before departure, but we are not obliged to do so or to pay you compensation. A minor alteration is any alteration apart from a major alteration as defined below. When an alteration is a major alteration (and a major alteration is an alteration which involves changing your tour or time of departure by more than 6 hours, offering accommodation with a lower rating, or changing your resort or airport), we will advise you as soon as is reasonably possible. You will then have the choice of accepting the alteration, taking an alternative holiday (and where this is of a lower price, we will refund the difference), or withdrawing from the contract and accepting a full refund of all monies paid.

•  If we have to cancel your holiday:

We make every endeavour to operate all of our holidays. If we have to cancel your holiday before the date of departure, you will have the choice of taking an alternative holiday (and where this is of a lower price we will refund the difference) or withdrawing from the contract and accepting a full refund of all monies paid. We shall not cancel a holiday or travel arrangements after the date when the payment of the balance becomes due, unless you, the guest, defaults in payment of an outstanding balance or unless it is necessary to do so as a result of force majeure.

Force majeure means unusual and unforeseeable circumstances beyond our control, the consequences of which neither we nor our suppliers could avoid, examples of which are war or threat of war, riots, civil strife, terrorist activities, industrial disputes, natural or nuclear disaster, fire or adverse weather conditions, level of water in rivers or other similar events beyond our control.

•  Parental Responsibility:

Parents or guardians undertake to accept full responsibility and supervision of and for their children at all times.

•  Passports, visas and Health:

It is your own responsibility to check that your passport, visa or health certificate is in order. We cannot accept responsibility for any delay or expense incurred through irregularities in your documents.

•  Insurance:

We do not provide holiday insurance. Please make sure that you have all the appropriate insurance in place.

•  Independent Traveller:

As all our holidays start and finish in France, all clients are deemed to be ‘independent travellers' and as such, it is their responsibility to find their own way to and from the start and finish of the holiday.

•  Complaints Procedure:

If you have a complaint during your holiday you must notify our local representative immediately and they will do their best to resolve the problem. Should it not be possible to resolve your complaint on the spot, you should write to us. This must be received no later than 28 days after your holiday. Full details should be provided. No claim or complaint will be entertained unless you follow this procedure. All complaints that are received are thoroughly investigated and guests are kept informed. Sometimes investigations can take time, especially when awaiting a response from suppliers. We aim to settle all complaints amicably.